Membership Director

2025-2027

Natali Gracia joined LWV Chicago’s Board as Membership Director in 2025. Originally from Chicago, IL, Natali Gracia is an alumna of the University of Illinois at Urbana-Champaign, where she earned a Bachelor of Science in Human Development and Family Studies. She began her career in Los Angeles, California, working directly with individuals and families across diverse social service settings — including youth in dual-diagnosis residential facilities, adults in detox and sober living treatment centers, survivors of human trafficking, and veterans experiencing homelessness.

As the social services sector continued to rely on paper-based systems while gradually transitioning to digital platforms, Natali’s work naturally evolved toward data-informed process improvement. She moved into agency-facing roles focused on developing workflows, auditing tools, and reporting systems that enhanced accountability and supported growing data and compliance requirements.

As a database administrator and liaison, primarily supporting Homeless Management Information Systems (HMIS) based on U.S. Department of Housing and Urban Development (HUD) standards, Natali designed and implemented a standardized agency-wide case management paper chart order and electronic tracker. Her work ensured compliance across 85 programs, 30 contracts, and 9 sites throughout Los Angeles County. Beyond systems design, she has led initiatives to strengthen data integrity and program evaluation—developing logic models, managing data migrations, establishing continuous feedback loops through survey analyses, and even writing Python scripts to transform and visualize data for reporting and quality improvement.

Natali earned her Master of Science in Applied Data Science and International Studies from Claremont Graduate University in Claremont, California, where she further honed her technical and analytical expertise. As a data analyst at Kaiser Permanente, she leveraged SQL to query and analyze data from Epic Systems’ electronic health record platform, drawing insights from a network serving 4.9 million members across 211 hospitals and medical offices with a workforce of 86,000 employees.

At One Hope United, Natali initially served as the Senior Director of Programs for Training and Data Management, supporting the Community-Based Family Services (CBFS) and Illinois Residential lines of service. She now holds the role of Senior Director of Continuous Quality Improvement, where she leads agency-wide efforts to strengthen data-driven decision-making, performance measurement, and organizational learning. Her work integrates her deep human services background with her data science expertise to drive sustainable systems improvement and advance quality outcomes across the organization in both Illinois and Florida.